Where do you deliver to?
We currently offer delivery to Spain, Austria, Portugal, Sweden, Spain, Greece, Finland, Ireland, Slovenia, Czechia, Poland, Slovakia, Hungary, Croatia, France, Great Britain, Luxembourg, Denmark, Germany, Belgium, Netherlands and Italy.
Can my delivery be left in a safe place?
FOR EU DELIVERY: You will receive a tracking link from the courier company informing you when your order is on its way. It is helpful to be in on the day of the delivery, if you are not in, UPS will take your order to a local collection point. If you are sending a gift, we strongly recommend you check with your recipient first if they will be in or we recommend you specifying a company address.
My flowers haven’t arrived. What do I do?
FOR EU DELIVERY: For UPS tracked deliveries, we'll email you a tracking link when we send your order out so you can see where the delivery is. If you have not received your order, please contact our Customer Service team who can help you with this.
Can I get a VAT receipt with my order?
Yes. To receive a VAT receipt or invoice please send an email to firstname.lastname@example.org with your order number and we will send this to you.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard and American Express. You can also pay for your order via PayPal.
I’m having trouble re-setting my password on my FLOWERBX account.
If you’re having trouble logging into your account, simply click on ‘Forgot Your Password’ and you will receive a reset password email within a few minutes in your inbox. If you do not receive this, you may have entered your email address incorrectly when registering your account in which case please contact our Customer Service team who can advise further.
I need to update my personal details on my FLOWERBX account.
You can easily log into your account at any time to change your personal details, including address and payment information. Once logged in, click on My Account and you can easily edit and manage your personal information from here.
Where do your flowers come from?
For the most part, our flowers are sourced directly from Holland’s unique flower auctions. Specific varieties are procured from the source in further-afield locations such as Costa Rica, Israel, Thailand, Italy and Ecuador.
I have some feedback on my flowers
We really value customer feedback be that the "good" or the "not so good." If you do need to get in touch with our Customer Service team, we will be on hand to help answer your query.
How can I make the most out of my flowers?
To keep your flowers as fresh as possible, we recommend trimming the stems at a 45° angle on receiving them and changing the water every few days. Your flowers will also benefit from the use of flower food. It’s important to keep them away from direct sunlight and heat and instead place them in a cool environment. Most flowers will perform best if kept in temperatures between 10 and 15°c.
Which flowers are safe around pets?
The following flowers are highly toxic to cats, so we highly discourage you from keeping them near your pet:
The following flowers are highly toxic to dogs, so we highly discourage you from keeping them near your pet: