Can I order as a one-off?
Absolutely. We hope to encourage every home and every business to have fresh flowers in their lives as little or as often as possible. Ordering flowers has never been so easy or cost-effective.
Can I order flowers or plants that aren’t on the FLOWERBX website?
Yes! We will do our best to obtain any flowers or plants that you desire. Obviously, this depends somewhat on seasonal availability, but if they exist, we will do our best to get them for you.
Can I amend my order if I change my mind?
Once you have placed your order, you can contact our Customer Service team to change the message, date and address within an hour of placing your order. You may not be able to change the details if the flowers are already out for delivery, but we will always do our best to accommodate your request where possible.
Due to the nature of our fresh flowers, there may be occasions where we have to substitute them. If this happens, we will always endeavour to choose the next closest colour. If we feel that the colour is very different or we need to choose a different product entirely, we will always alert you in advance of your delivery.
What if I don’t receive my order confirmation email?
If you do not receive a confirmation email within a few minutes of placing your order, please double check your junk folder in case it has been routed there. You may need to mark us a ‘safe sender’ to ensure all future emails are directed to your inbox. If it’s still not there, you may have entered your email address incorrectly at the time of placing your order in which case please contact our Customer Service team who can rectify this for you.
Where do you deliver to?
FLOWERBX currently delivers to all postcodes within the UK except for the following: BT - Northern Ireland GY - Guernsey HS - Outer Hebrides IM - Isle of Man JE - Jersey KW - Kirkwall TR – Truro ZE – Lerwick.
Can my delivery be left in a safe place?
FOR LONDON DELIVERY: Yes. When you place your order, you can specify your delivery preferences to include instructions when no one is home.
FOR NATIONAL DELIVERY: You will receive a tracking link from the courier company informing you when your order is on its way. It is helpful to be in on the day of the delivery, otherwise we recommend you specifying a company address or selecting our Click and Collect delivery option. Please note, you will need a valid form of I.D. to collect your parcel if you choose the Click & Collect option.
My flowers haven’t arrived. What do I do?
FOR LONDON DELIVERY: If your flowers haven’t arrived between our usual 9am-6pm schedule, you can contact our Customer Service team who can check directly with our drivers.
FOR NATIONAL DELIVERY: For UPS or DPD tracked deliveries, we'll email you a tracking link when we send your order out so you can see where the delivery is.
What do I do with the empty flower buckets? (London only)
We will collect the FLOWERBX buckets from your home at your next delivery. If you do not have a delivery scheduled, please contact us to arrange collection. NOTE: This is for LONDON DELIVERIES ONLY.
Can I get a VAT receipt with my order?
Yes. To receive a VAT receipt or invoice please send an email to email@example.com with your order number and we will send this to you.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard and American Express. You can also pay for your order via PayPal.
I’m having trouble re-setting my password on my FLOWERBX account.
If you’re having trouble logging into your account, simply click on ‘Forgot Your Password’ and you will receive a reset password email within a few minutes in your inbox. If you do not receive this, you may have entered your email address incorrectly when registering your account in which case please contact our Customer Service team who can advise further.
I need to update my personal details on my FLOWERBX account.
You can easily log into your account at any time to change your personal details, including address and payment information. Once logged in, click on My Account and you can easily edit and manage your personal information from here.
How do subscriptions work?
FLOWERBX offers subscriptions for white and coloured flowers for £50 (inc delivery). The products are seasonal so our team carefully select and curate the best quality flowers throughout the year. You can order flowers to be delivered weekly, fortnightly or monthly to yourself or to send as a gift.
Can I change the details of on my subscription?
Yes, we need a minimum of 48 hours notice to change the delivery date or address of your subscription delivery. Please contact our Customer Service team who can help you with this.
How do I pause my subscription?
If you’re going to be away and need to pause your subscription, please contact our Customer Service team no later than 48 hours before your delivery and a member of the team can help you with this.
How do I cancel my subscription?
We’d be very sorry to see you leave, but we understand that sometimes circumstances change, and you may need to cancel your subscription. Please contact our Customer Service team no later than 48 hours before your delivery and a member of the team can help you with this.
When do you take payment for subscriptions?
You can pay the full amount when you first place your order, otherwise if you choose to pay per delivery we will take the payment for your next delivery approximately 3 days before the next delivery date. You can check the next delivery date in My Account under My Subscriptions.
Where do your flowers come from?
For the most part, our flowers are sourced directly from Holland’s unique flower auctions. Specific varieties are procured from the source in further-afield locations such as Costa Rica, Israel, Thailand, Italy and Ecuador.
I have some feedback on my flowers
We really value customer feedback be that the "good" or the "not so good." If you do need to get in touch with our Customer Service team, we will be on hand to help answer your query.
How can I make the most out of my flowers?
To keep your flowers as fresh as possible, we recommend trimming the stems at a 45° angle on receiving them and changing the water every few days. Your flowers will also benefit from the use of flower food. It’s important to keep them away from direct sunlight and heat and instead place them in a cool environment. Most flowers will perform best if kept in temperatures between 10 and 15°c.
Which flowers are safe around pets?
The following flowers are highly toxic to cats, so we highly discourage you from keeping them near your pet:
The following flowers are highly toxic to dogs, so we highly discourage you from keeping them near your pet: