IS THERE A MINIMUM ORDER?
There is no minimum order, however all orders are placed by bunch and there is a minimum quantity per bunch.
DO YOU PROVIDE BOUQUETS/MIXED FLOWERS?
We provide bunches of single flowers. We are not a traditional florist and do not provide bouquets. However, we will soon be launching "book a florist" whereby one can hire one of our suggested florists by the hour to create more artistic looks.
WHERE DO YOUR FLOWERS COME FROM?
Our flowers are sourced, for the most part, directly from the auctions in Holland. Other specific varieties are procured from the source including far-reaching locations such as Costa Rica, Israel, Thailand, Italy and Ecuador.
WHY ARE THEY FRESHER?
The flowers come to the UK directly from auction which means they are not sitting around on a lorry or in a warehouse waiting to be shipped. They are immediately repackaged upon arrival at the FLOWERBX depot and delivered, on the same day, to your doorstep.
I WOULD LIKE TO SEND A MONTHLY FLORAL SUBSCRIPTION AS A GIFT TO A FRIEND. IS THIS POSSIBLE?
Gifts are not only accepted, they are encouraged at FLOWERBX. What better way to show someone you love them than by sending them a subscription of fresh flowers that they can arrange according to their own taste?
CAN I ORDER AS A ONE-OFF?
Absolutely. We hope to encourage every home and every business to have fresh flowers in their lives as little or as often as possible. Ordering flowers has never been so easy or cost-effective.
CAN MY DELIVERY BE LEFT IN A SAFE PLACE IF I AM NOT AT HOME?
Yes. In your account profile, you can specify your delivery preferences to include instructions when no one is home. Your order will be left in our exclusively designed FLOWERBX buckets which keep the stems in water and keep your flowers or branches fresh.
CAN I CANCEL MY SUBSCRIPTION IF I AM AWAY?
Yes. We need two days’ notice to cancel a subscription or existing order.
CAN I ORDER FLOWERS THAT ARE NOT ON THE FLOWERBX WEBSITE?
Yes! We will do our best to obtain any flowers that you desire. Obviously, this depends somewhat on seasonal availability, but if they exist, we will do our best to get them for you through our special request.
CAN I ORDER COLOURS OF A CERTAIN VARIETY OTHER THAN THOSE FEATURED ON THE WEBSITE?
Yes. As mentioned above, we will do our best to get you whatever flowers you are looking for in any colour you desire.
WHY ARE YOUR PRICES SO MUCH CHEAPER THAN A TRADITIONAL FLORIST?
Our prices are lower than any other traditional florists in the UK, as our model is lean and efficient. We do not hold stock. We bid at auction based on your individual orders, thereby avoiding waste and high overhead costs. In this way, we are able to pass savings onto you.
WHAT DO I DO WITH THE EMPTY FLOWER BUCKET?
We will collect the FLOWERBX buckets from your home at your next delivery. If you do not have a delivery scheduled, please contact us to arrange collection.