IS THERE A MINIMUM ORDER?
There is no minimum order, however all orders are placed by bunch and there is a minimum quantity per bunch.
DO YOU PROVIDE BOUQUETS/MIXED FLOWERS?
We provide bunches of single flowers. We are not a traditional florist and do not provide bouquets. However, we will soon be launching "book a florist" whereby one can hire one of our suggested florists by the hour to create more artistic looks.
WHERE DO YOUR FLOWERS COME FROM?
Our flowers are sourced, for the most part, directly from the auctions in Holland. Other specific varieties are procured from the source including far-reaching locations such as Costa Rica, Israel, Thailand, Italy and Ecuador.
WHY ARE THEY FRESHER?
The flowers come to the UK directly from auction which means they are not sitting around on a lorry or in a warehouse waiting to be shipped. They are immediately repackaged upon arrival at the FLOWERBX depot and delivered, on the same day, to your doorstep.
I WOULD LIKE TO SEND A MONTHLY FLORAL SUBSCRIPTION AS A GIFT TO A FRIEND. IS THIS POSSIBLE?
Gifts are not only accepted, they are encouraged at FLOWERBX. What better way to show someone you love them than by sending them a subscription of fresh flowers that they can arrange according to their own taste?
CAN I ORDER AS A ONE-OFF?
Absolutely. We hope to encourage every home and every business to have fresh flowers in their lives as little or as often as possible. Ordering flowers has never been so easy or cost-effective.
CAN MY DELIVERY BE LEFT IN A SAFE PLACE IF I AM NOT AT HOME?
Yes. In your account profile, you can specify your delivery preferences to include instructions when no one is home. Your order will be left in our exclusively designed FLOWERBX buckets which keep the stems in water and keep your flowers or branches fresh.
CAN I ORDER FLOWERS THAT ARE NOT ON THE FLOWERBX WEBSITE?
Yes! We will do our best to obtain any flowers that you desire. Obviously, this depends somewhat on seasonal availability, but if they exist, we will do our best to get them for you through our special request.
CAN I ORDER COLOURS OF A CERTAIN VARIETY OTHER THAN THOSE FEATURED ON THE WEBSITE?
Yes. As mentioned above, we will do our best to get you whatever flowers you are looking for in any colour you desire.
WHY ARE YOUR PRICES SO MUCH CHEAPER THAN A TRADITIONAL FLORIST?
Our prices are lower than any other traditional florists in the UK, as our model is lean and efficient. We do not hold stock. We bid at auction based on your individual orders, thereby avoiding waste and high overhead costs. In this way, we are able to pass savings onto you.
WHAT DO I DO WITH THE EMPTY FLOWER BUCKET?
We will collect the FLOWERBX buckets from your home at your next delivery. If you do not have a delivery scheduled, please contact us to arrange collection.
WHAT PRODUCTS ARE SELECTED FOR WHITE COLOURED SUBSCRIPTIONS?
We select the best flowers in season for your subscription. These are carefully selected by our team.
HOW DO SUBSCRIPTIONS WORK?
FLOWERBX offers subscriptions for white and coloured flowers for £50 (inc delivery). The products are seasonal so our team carefully select and curate the best quality flowers throughout the year. You can order flowers to be delivered weekly, fortnightly or monthly to yourself (BUY THE GIFT OF FLOWERS) or as a gift (SEND THE GIFT OF FLOWERS). Payments for subscriptions are taken 3 days before the next delivery date.
HOW DO I VIEW THE DETAILS OF A SUBSCRIPTION?
You can view your subscription in MY ACCOUNT under SUBSCRIPTIONS.
HOW DO SUBSCRIPTION PAYMENTS WORK?
We take the Payment for your subscription 3 days before the next delivery date. You can check the next delivery date in MY ACCOUNT under MY SUBSCRIPTIONS.
WHAT IF I WANTED TO CHANGE MY SUBSCRIPTION?
Please contact our Customer Service Team if you wish to change anything on your subscription. This can be the payment details, delivery address or date of delivery. The Customer Service Team's contact details are below:
TELEPHONE: +44 (0)20 3696 6969
HRS AVAILABLE: Mon - Fri 9am -5pm and Sat 9am - 12pm
CAN I CANCEL MY SUBSCRIPTION IF I AM AWAY?
Yes. We need a minimum of a weeks notice to cancel a subscription or existing order. Please contact our Customer Service Team who can help you with this.
CAN I ADD A GIFT MESSAGE WITH MY SUBSCRIPTION?
Yes you can send a gift message with your subscription, select SEND THE GIFT OF FLOWERS and enter your message which will go out with your first delivery.
WHAT IS THE DIFFERENCE BETWEEN BUY AND SEND THE GIFT OF FLOWERS?
If you choose to SEND THE GIFT OF FLOWERS, the recipient will receive a GIFT CARD with their first delivery and the flowers will be packaged in our signature FLOWERBX ribbon. If you choose to BUY THE GIFT OF FLOWERS you will receive the flowers to your home address or address supplied, in our signature FLOWERBX packaging.